We are looking for Back Office Sales Representative. You’ll be part of a cross-functional team that’s responsible for selling products and meeting client needs while obtaining orders from existing or potential sales. You should ensure that the client is satisfied and adequately taken care.
Task Source is a growth accelerating Business Process Outsourcing company located in Indore. It is known for delivering IT Support, Website Development, Digital Marketing, Bookkeeping, Accounting, Back Office Support, Data Entry services to clients across diverse sectors in the US Market. Belgium Diamonds LLC, Belgium WebNet LLC, Belgium Properties LLC & Green Cars NY LLC are our Prime Business Associates. Since 1988 they specialize in Wholesale Diamonds, Fine Watches, IT & Real Estate. We are headquartered in the heart of New York City famed Diamond District on 47th Street and function from a centrally located office in Indore, the cleanest city in India.
Job Location& Timing: Work from home (US Night Shift – 7.30 PM TO 3.30 AM IST)
Salary: As per Company Standards (Not a constraint for deserving candidate).
Job Type: Regular/Full Time, 5 days working (Sat & Sun off)
Education: Any Graduate with Excellent Communication Skills
Experience: Minimum 2 to 3 years of telemarketing experience on calls for US customers
- Experience in handling incoming and outbound calls
- Good communication skills written and verbal
- Should have multi – tasking skills to toggle between emails and calls
- Resolves customer complaints by investigating problems, developing solutions and making recommendations to management.
- Needs to be a quick learner and come up with alternatives offering customers
- Learn how products work and how to troubleshoot issues with customers
- Preferably has some experience in the diamond, beauty/salon industry
- Expertise in maintaining high standards of customer service, with quality & service norms to achieve customer satisfaction and business retention.
- Ability to use sound decision-making skills and effectively perform in a self-directed work environment
- Needs to be aware of the US customs and traditions well .i.e. difference between Jewish and normal US holidays
- Familiarity with current technologies, like desktop sharing, VoIP and troubleshooting internet issues.
- Experience with word-processing software and spreadsheets (e.g. MS Office).
- Excellent phone, email and instant messaging communication skills.
- Needs to be aware about SMO ( Social media Optimization)
- Proficient with MS Office.